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Consumer Support

Maintaining confidence and trust

CCBill is committed to providing consumers with the best experience possible when purchasing items from your website. This starts with supplying them with the highest levels of service and support, no matter when and how they need it.

CCBill payment processing includes 24/7/365 consumer support in a variety of methods – online, e-mail, phone – for all billing related questions. You do not have to worry about staffing and training a support team of your own, and your consumers receive the assistance they require.

Online
The easily accessible Consumer Knowledge Base (KB) provides multiple ways for your consumers to receive assistance. More of a self-service option, the KB enables them to view help-related articles categorized by topic, and seek answers to common questions. Nearly any account-related question can be handled securely and efficiently via users' desktops.

Also, for consumers that want more of an assisted support option, there is the CCBill Consumer Support site. Through a simple Web interface, consumers can look up a subscription or membership, receive cancellation support, link to the KB, or view Consumer Support contact information.

E-mail and phone
Staffed 24 hours per day, 7 days per week, 365 days per year, the CCBill Consumer Support center features a team of trained associates ready and willing to help your consumers. Available through the Consumer Support site, the associates can also be reached by e-mail at consumersupport@ccbill.com or by phone at 1-888-596-9279.