FAQs

Subscription Billing FAQ

  1. What is your pricing structure?
  2. Do I need additional software to use CCBill's software?
  3. What are the rates and delivery options to have my CCBill funds delivered to me?
  4. Can I charge any amount or use only predetermined amounts?
  5. Can I sell site access through CCBill if my business is outside the U.S.?
  6. My business is based overseas; can you pay me using my native currency?
  7. Can I track the transactions on my site?
  8. Can I track subaccounts on my site?
  9. How many subaccounts can I have?
  10. What is a subaccount?
  11. Can I sell tangible merchandise through CCBill?
  12. Are there any guidelines I should follow for my site?
  13. Is there a security deposit?
  14. Do you provide automatic recurring billing?
  15. Can I use the same username and password for all consumers?
  16. Can I set up my site to offer unlimited access for a predetermined length of time, such as 1 month, 1 week, or 1 year?
1. What is your pricing structure?

CCBill includes all processing services and features for all payment types in one volume-based fee structure, which is applied to weekly gross transaction volumes. Processing fees are charged upon settlement of the transaction, in contrast to other providers who charge upon authorization.

Weekly Volume (gross $USD)
Up to  $5,000
$5,001 - $12,500
$12,501 - $25,000
$25,001 - $50,000
Over $50,000 weekly
 
Percentage Rate
14.5%
13.5%
12.5%
11.5%
Contact your sales executive
 

CCBill standard pricing includes gateway fees, authorization fees, refund fees, customer service fees, cross-border transaction, chargeback fees (excluding EU Debit) and fraud protection.

CCBill EU's acquiring institution is not located in the United States, meaning that processing fees for EU and UK Merchants are slightly higher. If your business is based within the European Union, your rates will be assessed a 1.5% surcharge to the above processing rate appropriate to your volume.

CCBill has other packages available for specific industries. Please contact our sales team for more information.

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2. Do I need additional software to use CCBill's software?

No. Our system is designed to issue and automatically expire usernames and passwords. Please contact us before purchasing any software (such as authenticators) so that we may recommend alternate solutions.

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3. What are the rates and delivery options to have my CCBill funds delivered to me?

CCBill offers several different delivery options for your payouts. Authorizing a payout is free of charge, and CCBill simply charges a fee for the cost of delivery. The price of these options varies and is subject to change.

The following table outlines CCBill's delivery options for payouts:

Fees for Payout Options
U.S. Registered Merchants and Affiliates
Payout Type Destination Currencies Available Fee Minimum Payout Threshold Maximum Payout Minimum Maximum Payout Amount
Mailed Check United States USD Standard USPS Postal Rates $25.00 $1,000.00 no limit
ACH Deposit United States USD $5.00 $25.00 $1,000.00 no limit
Federal Express Second-Day Air Delivery United States USD $15.00 $25.00 $1,000.00 no limit
Federal Express Priority Next Day United States USD $22.00 $25.00 $1,000.00 no limit
Wire Transfer United States USD $15.00 $100.00 $1,000.00 no limit
International Merchants and Affiliates
Payout Type Destination Currencies Available Fee Minimum Payout Threshold Maximum Payout Minimum Maximum Payout Amount
Mailed Check Anywhere Outside U.S. USD Standard International Postal Rates $25.00 $1,000.00 no limit
Federal Express International Priority Next Day Canada USD $30.00 $25.00 $1,000.00 no limit
Overnight Delivery of Check Anywhere Outside U.S. (Except Canada) USD Depends on Destination $25.00 $1,000.00 no limit
International Wire Transfer (Originating in U.S.) Anywhere Outside U.S. USD $30.00 $100.00 $1,000.00 no limit

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4. Can I charge any amount or use only predetermined amounts?

CCBill allows you to be in charge of your own pricing. You can change the dollar amounts and subscription details at any time by using the Pricing Admin and Form Admin in the Admin Portal. Most accounts require that you not charge less than $2.95 or more than $99.99 for any given transaction. Some accounts, however, require only that you maintain an average transaction amount of at least $10.00. For more information regarding requirements for your own account, see the Schedule 1: Fees or the Fees and Holdback Addendum that you received when you signed up for CCBill services.

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5. Can I sell site access through CCBill if my business is outside the U.S.?

Yes. Sites anywhere in the world can use our service, though associated transaction and delivery fees may be higher.

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6. My business is based overseas; can you pay me using my native currency?

No. CCBill only makes payments in US Dollars.

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7. Can I track the transactions on my site?

Yes. We offer various tools and reports that allow you to track all of your transactions in our Admin Portal.

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8. Can I track subaccounts on my site?

Yes. You can track subaccounts through the Admin Portal.

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9. How many subaccounts can I have?

You can have as many subaccounts as you like.

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10. What is a subaccount?

Subaccounts are used because businesses often have more than one site or business model. By breaking an account into different subaccounts you are better able to keep track of sales and trends.

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11. Can I sell tangible merchandise through CCBill?

Yes, CCBill has recently added support for Subscription Tangibles. You can find out more information about Subscription and Recurring Tangible Shipments by clicking here.

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12. Are there any guidelines I should follow for my site?

CCBill maintains a list of Acceptable Use Policies for your reference.

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13. Is there a security deposit?

CCBill requires a Security Deposit as a way of ensuring that we can pay for any refunds, returns, or chargebacks that may occur for transactions attributed to your account. Essentially we take a percentage of your transactions and place it in reserve for a pre-determined number of weeks, based on your pricing package. This reserve is only utilized in the event that the total amount of any refunds, returns, or chargebacks for a particular payment cycle exceeds the funds available in your account for that period.

As an example, let's say your first week’s transactions total $1000, and your second week’s transactions total $1250. If your holdback percentage is 5%, we will hold back $50 from your first check and $62.50 from your second check. Your payments continue in a similar fashion, but in your 10th week your transactions total $500 and your refunds total $525. Because we don’t have enough funds on hand to pay for the transactions, we would deduct the remaining $25 from the Security Deposit for your first week’s transactions to cover the refunds.

When your holdback timeframe expires you will receive a credit of $25 for the remainder of the first week’s security deposit, and the following week you would receive the security deposit credit of $62.50 for the second week’s holdback amount. Bear in mind that we will also continue to take out the same percentage for the rolling Security Deposit even though you have begun receiving refunds of previous deposits.

The terms of the Security Deposit are outlined in both the Merchant Terms and Conditions and the Schedule 2: Security Deposit or the Fees and Holdback Addendum included in your contract.

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14. Do you provide automatic recurring billing?

Yes, Recurring Billing is one of the many payment options available to you as a CCBill Merchant. Recurring Billing allows you to determine an initial payment amount and time frame and a recurring payment amount and time frame appropriate to your offering for up to 99 rebills.

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15. Can I use the same username and password for all consumers?

This practice is not allowed. To allow this would open you up to fraud and password trading. Our System is set up to add and delete User Names and Passwords to ensure accuracy and ease of use.

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16. Can I set up my site to offer unlimited access for a predetermined length of time, such as 1 month, 1 week, or 1 year?

Yes. On the signup page, you will set both the price and the length of membership. For instance, the consumer might be able to choose from Option 1) $29.95 for 3 months, Option 2) $5 for 1 month followed by a monthly rebilling of $15, or Option 3) $99.95 12 months. If the consumer chooses Option 1, their username and password will be active for exactly three months. At the end of three months, their username and password will be removed from the system, and the consumer can re-subscribe, if they like. If the consumer chooses Option 2, (automatic rebilling), then their username and password will stay active either until they cancel the account or until their credit card can no longer be rebilled. At that time, their username and password is deleted from the database, and the consumer may re-subscribe if they choose.

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