FAQs

Credit Card FAQ

  1. Can I enter my consumer's credit card information?
  2. Will I be billed if the consumer's credit card is refunded?
  3. What happens if a consumer generates a chargeback and attempts to gain access another time?
  4. Is it possible for consumers outside United States to make payments via CCBill?
  5. Can a partial refund be given for a credit card charge?
  6. Can my consumers use a debit card with the credit card signup form?
1. Can I enter my consumer's credit card information?

No, this is strictly prohibited. It is against CCBill's policy to allow Merchants to enter consumer's information. We do this to protect your consumers, and to protect you from having to securely store credit card information pursuant to credit card company guidelines.

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2. Will I be billed if the consumer's credit card is refunded?

No, we do not charge a processing fee for refunds; however, we will debit your account for the amount of the refund.

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3. What happens if a consumer generates a chargeback and attempts to gain access another time?

CCBill maintains a negative database that tests for chargebacks. Once we notice that this is occurring it is very unlikely that the consumer will be able to gain access to the site again.

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4. Is it possible for consumers outside United States to make payments via CCBill?

Yes. Anyone with MasterCard, VISA®, Discover, or JCB most anywhere in the world can use this service. We do, however, block transactions from some countries due to the high rate of fraud originating from the country.

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5. Can a partial refund be given for a credit card charge?

In some situations it is possible to offer partial refunds, but we are unable to offer them for all transaction types at this time.

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6. Can my consumers use a debit card with the credit card signup form?

Yes, the consumer can use a debit card with the credit card signup form if the card has the VISA® or MasterCard symbol displayed. However, they will not be able to use their PIN number for the transaction and the transaction will be processed as if the card were a credit card.

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