FAQs

Merchant Affiliate Program FAQ

  1. How do you track Affiliate Sales?
  2. How can my Affiliates receive credit for all sales on my subaccounts?
  3. Who pays the fees to CCBill and the security deposit?
  4. Who is responsible for fraudulent charges from an Affiliate?
  5. Do I have to do anything to issue the checks to the Affiliate?
  6. What is the charge for printing checks?
  7. Is there a minimum check amount?
  8. Can I be notified when an Affiliate signs up with my site?
  9. Where do Affiliates obtain the HTML code to put on their page?
  10. If I have multiple accounts, do my Affiliates have to sign up multiple times?
  11. What does "Allow Webmaster to View Address" in the Affiliate signup form mean?
1. How do you track Affiliate Sales?

Affiliate sales are tracked by using cookies that record a consumer's click and IP address and carry that information from the Affiliate's website through to your website. The cookie ensures that the sale is attributed to the Affiliate account that referred the sale, or "click", to your site, thus ensuring that the Affiliate receives their payment for the sale.

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2. How can my Affiliates receive credit for all sales on my subaccounts?

The Affiliate system permits all of the subaccounts to be "grouped" together and treated as one account. The advantage of this is that Affiliates would only need to sign up under the main account, and they would receive credit for subscriptions made at any subaccount site. However, the banners you create will point to only one URL. If you want several banners pointing to several Websites, do not group your account.

NOTE: Stats will not differentiate between websites when reporting the subscriptions. This is because the Affiliate Program directs all sales to the same account and will ignore subaccount numbers.

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3. Who pays the fees to CCBill and the security deposit?

The fees are taken from the Webmaster's portion of the sale. It is up to the Webmaster to split any CCBill fees with their Affiliates. We do not take any fees from the Affiliates. Merchants are also responsible for all security deposits. Our contract is with the Webmaster, not the Affiliates. The Affiliates are using the software through the Webmaster of the site.

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4. Who is responsible for fraudulent charges from an Affiliate?

All refunds or chargebacks associated with Affiliate sales will be deducted from both the Webmaster and Affiliate accounts, equal to the amount they received for the sale. The Webmaster becomes fully responsible if an Affiliate quits their account, is removed from our system, or has a negative balance. We also use a negative database to test for chargebacks and returns.

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5. Do I have to do anything to issue the checks to the Affiliate?

No, CCBill handles all of the commission payouts for you.

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6. What is the charge for printing checks?

There is no charge to print a check, however, Merchants are charged for the postage fee to mail the check.

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7. Is there a minimum check amount?

The Affiliate will receive a check once their total equals or exceeds $25.00.

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8. Can I be notified when an Affiliate signs up with my site?

Yes, Merchants may choose to receive an Email Notification when new Affiliates sign up.

NOTE: The Webmaster will be responsible for providing all necessary code to the Affiliate.

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9. Where do Affiliates obtain the HTML code to put on their page?

After your Affiliates receive an account number, then they can obtain the HTML code for the page by logging into the Affiliate Administration System and clicking the Get Banners/HTML link.

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10. If I have multiple accounts, do my Affiliates have to sign up multiple times?

Our Legacy Affiliate Admin System defaults your subaccounts to a "grouped" status so that Affiliates only have to sign up to your program one time. If you choose to use a different Affiliate Program for each subaccount you would want to turn off this grouping feature and have each Affiliate sign up separately to each of your programs.

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11. What does "Allow Webmaster to View Address" in the Affiliate signup form mean?

This option allows the Affiliates to remain private and shields their mailing address from the Merchant, thought the Merchant will ALWAYS have access to contact the Affiliate via Email.

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