Consumer Terms and Conditions

PLEASE NOTE: CCBill, LLC is an Internet Service Provider and does not have control over any content offered by a CCBill Client. CCBill is not a publisher or editor of content and does not store Client's content on its servers. In regards to Tangible Items that you purchase from a CCBill Client's Website; CCBill does not own, store, ship, control, or know what is being offered, sold, purchased, or shipped.

CCBill adheres to the Digital Millennium Copyright Act. If you have issues that concern intellectual property, please click the DMCA link on

Before your transaction can be completed, you must read and agree to these terms and conditions. By applying for access or services, or by purchasing from this Website, you are agreeing to these terms and conditions, and are agreeing to be legally bound by them. This agreement is subject to change by CCBill at any time. Changes are effective when posted on this site without notice upon each subscriber.

1. Legal Definitions

  • Bookmarking: The act of placing a URL into a temporary file on the subscriber's browser so that the subscriber may return to that page at a future date directly, without passing through any pages that may have proceeded. E-ticket: The combination of a unique Username and Password that is used to access a site. An E-ticket is a license to use a site for a specified period of time.
  • Member or Membership: The subscriber, or User, of a valid Username and Password (E-ticket) for the site during the term of membership.
  • Purchaser: The individual purchasing Tangible Items from the Seller.
  • Seller: The operator or owner of the Website to which you are subscribing or from which you are buying Tangible Items.
  • Site or Website: The Website for which you are purchasing a Username and Password (E-ticket) from CCBill in order to access the site and its materials and obtain the benefits of membership or from which you are purchasing a tangible product.
  • Subscriber: The End-user / Consumer, of the services of the site and holder of a valid Username and Password (E-ticket) for the site.
  • Tangible Item: Anything purchased from this Website that requires shipment to the shipping address you provide.
  • CCBill Pay: An online service offered to the End-user / Consumer enabling the storage of multiple payment instruments which can be utilized to process payments within CCBill’s Merchant Network.
  • User Profile: A CCBill Pay User Account, opened and utilized by the End-user / Consumer who accedes to the terms and conditions outlined in this document. User Profile incorporates the Consumer’s personal information, including but not limited to email address, unique password, full name, home address, payment card information, and other.
  • Payment Instrument: A payment method or tool enabling the transfer of funds.
  • Access Credentials: The combination of your email address and the password that you select that enables you to have access to and utilization of CCBill Pay.

2. Description of Services

CCBill will provide one E-ticket to access the Website and its contents for which you are purchasing membership and/or CCBill will process as a separate order any transaction for Tangible Items you purchase from this Website. CCBill disclaims all responsibility for the merchandise ordered from this Website. All customer service for Tangible Items is the responsibility of the Seller and you are hereby notified that any inquiries are to be made directly to the customer service contacts listed on the Website. CCBill provides no warranty or guarantee of any kind, including but not limited to any statements, claims, or descriptions that have been made by the Seller of the Tangible Items. CCBill is not responsible for lost shipments or damaged or defective items.

3. Billing will appear on your credit card, bank statement, or phone bill for all charges made. If multiple venues are joined utilizing any payment method, your statement will list each individual purchase comprising the transaction. CCBill may include other information on your statement based on credit card association, telephone regulation, The Electronic Payments Association (NACHA), and any other mandated rules and regulations.

If you elect to use your checking account to purchase a subscription to or a Tangible Item from this Website, an ACH debit will be presented to your bank account. Your agreement with these Terms & Conditions is your approval for CCBill to issue an ACH debit to your account.

4. Payment / Fee

Websites may have periodic subscription fees that are defined by the owners of the Site at the time of the initial enrollment for subscription. The member is responsible for such fees according to the terms of the Site. Once a member has the ability to access the Website using the E-ticket assigned to the member, subscription fees become non-refundable.

Pricing for Tangible Items will appear on the Website associated with the item. CCBill will process a single transaction for the total amount of a shopping card including any taxes, shipping and handling charges, and any other miscellaneous charges added by the seller. Returns and refunds are governed by the Seller's terms and conditions. CCBill's responsibility ends with processing the transaction. Any issues involving the product are to be strictly between you and the Seller.

5. Automatic Recurring Billing (If Selected By You on the Sign-Up Page)

This paragraph applies to non-Tangible Items only. As determined by the content provider of the site, subscription fees may be automatically renewed at the end of the original term selected, for a similar period of time, unless notice is received from the subscriber seven (7) days before renewal. All special introductory offer Members shall be exempt from the 7-day notification requirement, but subscriber must notify CCBill directly 24 hours prior to the end of the trial/special offer period in order to cancel automatic renewal. All trial/special offer memberships shall renew at the stated membership rate. The maximum term of this agreement is 100 months.

Unless and until this agreement is cancelled in accordance with the terms hereof, subscriber hereby authorizes CCBill to charge subscriber's chosen payment method to pay for the ongoing cost of membership. Subscriber hereby further authorizes CCBill to charge subscriber's chosen payment method for any and all additional purchases of services and entertainment provided by the site.

6. Electronic Receipt

CCBill will email a receipt to Subscriber/Purchaser to the email address provided during the initial subscription or purchase. Subscriber/Purchaser may, at any time, request a copy of the account of charges made during the life of their membership to the Site. Requests must be made directly to CCBill. To contact CCBill, refer to the Questions and Contact Information at the end of this document.

7. Cancellation

At any time, and without cause, subscription to the Website may be terminated by CCBill, the site, or the subscriber upon notification to the other by electronic or conventional mail, by telephone, or by fax. When the member requests the termination, subscription fees are NOT refunded. Subscribers are liable for charges incurred by them until termination of service.

If you request cancellation or request a refund from CCBill, your bank, card issuer, or phone company due to unauthorized or fraudulent use, CCBill can at its discretion, to prevent further unauthorized use, block your information from use at all CCBill Clients' Websites. This will not, however, prevent unauthorized use at non-CCBill Clients' Websites, and is not a substitution for your contacting your appropriate channels to prevent further misuse.

If you are taking advantage of a "Free" trial period through a credit card, please be aware of the following: CCBill will request and your bank will immediately put a "Reserved Funds" hold on your credit card for the amount of the subscription plan you have selected. If the free trial is cancelled within the timeframe allowed by the Website, it typically takes the banking system 7 to 10 days to remove the credit card hold from these funds. Please understand that CCBill has no way to remove this hold. During the trial period and for a minimum of 7 to 10 days after you cancel, these funds are considered out of your bank even though technically they are still there, and you could overdraw or exceed the limits of your account. You are responsible for any charges imposed by your credit card issuing bank for exceeding your account limits or overdrawing your account.

If you are ordering Tangible Items, please be aware that CCBill will charge your account immediately for the amount of the transaction even though the items have not been shipped. You will be notified by the Seller when the items you have ordered have been shipped and you will receive from the Seller the carrier's tracking number.

8. Refunds

When the member requests the termination, subscription fees are NOT refundable. Should a refund be issued by CCBill, all refunds will be credited solely to the payment method used in the original transaction. CCBill will not issue refunds by cash, check, or to another credit card or payment mechanism.

Requests for refunds for or returns of Tangible Items are to be directed directly to the Seller. CCBill retains no records of the sale other than the information necessary to process the total transaction.

9. Bookmarking

Subscriber/Purchaser agrees that at any time they will not bookmark any page to the site that will allow the subscriber to bypass the Terms and Conditions of the Website upon entering. If such a bookmark exists, said bookmark will constitute full agreement to said Terms and Conditions as well as to admission that Subscriber/Purchaser is of legal age of majority in their state, country, or region.

10. Authorization of Use

Subscribers to a subscription Website are hereby authorized a single E-ticket to access the service or material located at this Website. This E-ticket shall be granted for sole use to one subscriber. All memberships are provided for personal use and shall not be used for any commercial purposes or by any commercial entities. Commercial use of either the Website or any material found within is strictly prohibited unless authorized by the Website. No material within the site may be transferred to any other person or entity, whether commercial or non-commercial. In addition, materials may not be modified, or altered. Materials may not be displayed publicly, or used for any rental, sale, or display. Materials shall extend to copyright, trademarks, or other proprietary notices there from.

CCBill and the site reserve the right to terminate an E-ticket at any time if the terms of this agreement are breached. In the event that these terms are breached, you will be required to immediately destroy any information or material printed, downloaded or otherwise copied from the site.

11. Transfer of E-ticket

Access to a subscription Website is through a combination of a Username and a Password (E-ticket). Subscribers may not under any circumstances release their E-ticket to any other person, and are required to keep his or her E-ticket strictly confidential. CCBill will not release Passwords for any reason, to anyone other than the subscriber or a member of a legitimate law enforcement agency investigating a fraudulent use of card complaint, or as may be specifically required by law or court order. Unauthorized access to the Website is a breach of this Agreement and a violation of law. Subscribers acknowledge that the owner of the site may track—through the use of special software—each subscriber's entry to the site.

If any breach of security, theft, loss, or unauthorized disclosure of E-ticket information occurs, subscriber must immediately notify CCBill or the site of said security breach. Subscriber will remain liable for unauthorized use of service until CCBill or the site is notified of the security breach by email or telephone.

12. Sanction and Approval of Age Restricted Products and Material

The owner of this site may be providing material or products that are intended for viewing or purchase by individuals who are of legal age in the jurisdiction where this site is being viewed and are at least 18 years of age in the US (21 in AL, MS, NE, and WY). Materials available within this site may include depictions that are visually graphic in nature and should not be accessed by anyone who is not of legal age. By purchasing a membership or E-ticket, or a Tangible Item, you are implicitly making the following statements: "I affirm and swear, under penalty of perjury, that as of this moment I am of legal age in the jurisdiction where this Website is being viewed and am at least 18 years of age in the US (21 in AL, MS, NE, and WY). I will not permit any persons who are not of legal age in the jurisdiction where this Website is being viewed and are at least 18 years of age in the US (21 in AL, MS, NE, and WY) to view or access in any way any materials found on this Website."

13. Supplementary Terms and Conditions

The site may have additional Terms and Conditions that are an integral part of their offering to the Subscriber, and are in addition to these Terms and Conditions. Such Terms and Conditions as listed at the site will in no way invalidate any of the Terms and Conditions listed here. All Terms listed apply to CCBill, the Website, and the Subscriber/Purchaser.

I understand that by having checked the acknowledgement of CCBill's Terms and Conditions, I am affirming that I have read and understand the Terms and Conditions of this account and authorize CCBill to bill my chosen payment method in accordance with the current Terms and Conditions.

This agreement is governed by the laws of the State of Arizona and you hereby irrevocably consent to the exclusive jurisdiction and venue of the courts in Maricopa County, Arizona, U.S.A. in all disputes arising out of or relating to the use of CCBill's services.

14. Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid or enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

15. Notice

Notices by the site to subscribers may be given by means of electronic messages through the site, by a general posting on the site, or by conventional mail.

Notices by subscribers may be given by electronic messages, conventional mail, telephone or fax unless otherwise specified in the Agreement. All questions, complaints, or notices regarding a subscription site must be directed to CCBill. All cancellations of subscription service to a site must also be directed to CCBill. All questions, complaints, or notices regarding a Tangible Items site must be directed to Seller.

16. Marks

All non-CCBill logos and trademarks appearing on the CCBill site are property of their respective owners.

Consumer Terms and Conditions Specific to CCBill Pay

1. Opening A CCBill Pay Account

  1. A person must be at least 18 years of age (21 years of age in certain jurisdictions) in order to open a CCBill Pay User Profile and make payments utilizing CCBill payment services. By accepting these Terms and Conditions you acknowledge that you are of the legal age required to use these services. You accept these Terms and Conditions by checking the appropriate box during the CCBill Pay User Profile sign up process or other instances where we may ask you to accept them. You should print and retain a copy of these Terms and Conditions for your records.
  2. The information you provide to us when opening a CCBill Pay User Profile must be truthful and accurate. Any attempted or actual submission of false information will result in our rejection of your User Profile. It also may be treated by us as attempted or actual fraud and may be reported to the appropriate authorities.
  3. The services associated with or provided in connection with the CCBill Pay User Profile are provided by CCBill, LLC, an Arizona Limited Liability Company and / or CCBill EU Ltd., a Maltese Limited Company (“CCBill”). These CCBill Pay User Profile Terms and Conditions outline the procedures for opening, using, and closing of CCBill Pay account and govern the usage of CCBill services along with the CCBill General Terms of Use and Privacy Policy.
  4. Your CCBill Pay User Profile enables you to store your credit card, prepaid, ACH, SEPA, Giropay, iDEAL, DirectPay or debit card account (“Payment Instrument”) information with us for use in payments to participating merchants for bona fide sales of goods or services (“Card Payments Service”). In order to participate in the CCBill Account service, you must enter information regarding a valid Payment Instrument in your User Profile. CCBill will submit your Payment Instrument information to the applicable credit or debit card network in order to process the transaction on behalf of the participating merchant.
  5. By adding a Payment Instrument to your User Profile, you authorize that Payment Instrument to be charged in order to process your Card Payments Service transactions. You also authorize CCBill to debit or credit your Payment Instrument to correct errors, process refunds, or make other adjustments related to your Card Payments Service transactions.
  6. CCBill has no liability for any goods or services purchased through the Card Payments Service. CCBill is solely a payment service provider and is not a bank. Any proceeds of transactions conducted through the Card Payments Service are not deposits and are not insured by the Federal Deposit Insurance Corporation (“FDIC”).

2. Transaction History

Your CCBill Pay User Profile enables you to view your transaction history online. This service is provided to you for your convenience and shall in no way substitute any transaction statement or other information provided to you by the issuing bank of a card which you use for making payments through CCBill’s services. If you notice any discrepancy between the entries of the transaction history of your CCBill Pay User Profile and the entries in a transaction statement provided by any card issuing bank, you should contact us and your card issuer to resolve the issue. In order for CCBill to undertake an investigation of an alleged error, you must contact CCBill within 180 days of the date of the date of the transaction that you believe is in error.

3. Safeguarding Login Details

Your CCBill Pay User Profile is password protected. You must not share your password with anyone. You should not record your access credentials anywhere in writing or otherwise. If you think your access credentials may have been lost, stolen, disclosed to any third party, or otherwise compromised, you must inform us immediately.

4. Personal Information

You are required to keep the information in your CCBill Pay User Profile accurate and up to date. Continued use of your CCBill Pay User Profile with inaccurate information may be regarded by us as a breach of these Terms and Conditions and may result in termination of your User Profile. You agree that we may require you to provide additional information at any time in order to participate in our services. From time to time, we also may obtain information from third parties to verify that your Payment Instrument account is in good standing or otherwise verify your ability to receive services from CCBill in accordance with these Terms and Conditions.

Your personal information will be secured in accordance with our Privacy Policy which forms part of these Terms and Conditions.

5. Making Payments

You may not use CCBill’s services to send or receive payments for goods and/or services prohibited by any applicable law, regulation, or CCBill’s Acceptable Use Policy, as defined in the General Terms of Use. CCBill reserves the right to amend the Acceptable Use Policy without notice and in its sole discretion by publishing any updates of this Section on the website and the relevant Section of the User Profile Terms and Conditions and such amended term will become effective immediately upon publication.

6. Change In Terms

CCBill reserves the right in its sole discretion to make changes to, impose limits or conditions on your use of, and/or suspend or terminate any or all of the services provided under these Terms and Conditions without notice or liability except as required under applicable law.

7. Liability



8. Closing CCBill Pay

You may at any time request that we close your User Profile. Please be aware that we will keep your personal details and transaction history on our systems for at least 18 months or such longer period as required by Card Associations (such as American Express, Visa and MasterCard®) or by law.

You can open a new User Profile at any time, however, you can only maintain one User Profile per email address at any time.

9. Communication

You may contact us by calling +1.888.596.9279, by sending an email to, or via mail at 2353 West University Drive, Tempe Arizona 85281. Consumers may also us the “Live Chat” functionality available on the website.

By accepting these Terms and Conditions, you agree that we may communicate with you regarding CCBill's services electronically, via either (1) email to the email address or (2) posting on CCBill's website ( We may provide all communications about CCBill’s services to you electronically, such as, but not limited to, agreements, policies, notices, or disclosures, or changes to the same, information on your Card Payments, or customer service communications.

You agree that we may provide electronic communications in lieu of providing paper communications which may be required under applicable law. You are responsible for retaining these electronic communications, such as by saving a copy on your computer or printing a paper version. Electronic communications from us will be deemed received by you when sent by us to the email address or mobile phone number provided in your User Profile, posted on CCBill's website or when we provide you with notice of posting on another website. You are responsible for maintaining an up-to-date email address and mobile phone number in your User Profile.

In order to receive and retain electronic communications we provide to you, you will need to maintain an active email account with an Internet provider. Where possible, you should enable the option to receive emails in html-format. Maintenance of these requirements is your responsibility, and you are solely responsible for any fees charged by your Internet service provider.

If you would like to receive a paper copy of any communications we provide to you electronically, you may contact us at the contact information listed above. Please note that we may charge you a fee for notices provided in paper form. If you withdraw your consent to receive communications electronically at any time, we may suspend or terminate the provision of CCBill’s services to you.

Questions and Contact Information

All questions to CCBill regarding these Terms and Conditions must be directed to:

CCBill, LLC.
2353 West University Drive
Tempe, AZ, USA 85281-7223
Telephone: 1.480.449.7751
Fax: 1.480.449.8801

First Floor,
CC Buildings
Palm Street,
Paola PLA 1411, Malta
Telephone: 1.888.596.9279
v.9; September 15, 2016