CCBILL Copyright © 2013 CCBILL LLC

Merchant Privacy Policy

In order to make our service available, you are required to provide CCBill with information about you and your business. In addition you and CCBill employees communicate with each other via all standard forms of communication and as a part of its process CCBill stores information about every transaction that it processes for you. CCBill stores all information and communications it deems relevant to conducting its business, and that information becomes the property of CCBill at the time it is received or generated.

CCBill may share any information about you and your company when required by third parties in processing credit cards and online checks.

Merchants with subscription transactions only: CCBill will not otherwise disclose its merchants' personal and account information unless CCBill has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of CCBill, CCBill's merchants, or others, or where CCBill has a good faith belief that the law requires such disclosure.

Merchants with tangible goods: If you are processing transactions for tangible goods your contact information is readily available on your website. If CCBill receives a written request from a legitimate law enforcement agency that is investigating a fraudulent use of card complaint CCBill will, without consulting you, provide law enforcement your contact information. Otherwise, CCBill will not disclose its merchants' personal and account information unless CCBill has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of CCBill, CCBill's merchants, or others, or where CCBill has a good faith belief that the law requires such disclosure.

CCBill also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that CCBill stores or transmits to or receives from its merchants. The circumstances under which CCBill will disclose such electronic merchant communications are when:

  1. It is necessary in order to provide service to the Merchant,
  2. It is necessary to protect the legitimate interests of CCBill and its merchants,
  3. It is required to cooperate with interception orders, warrants, or other legal process that CCBill determines in its sole discretion to be valid and enforceable; and
  4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by CCBill and appear to pertain to the commission of a crime.

By using CCBill's services, you agree that we may release information obtained in the course of your use of CCBill's services when it is believed, in CCBill's sole and absolute discretion, that the release is appropriate or otherwise necessary to comply with the law, enforce our Agreement, and/or protect the contract and other rights of CCBill and our merchants.

CCBill disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by merchants or others. CCBill will, however, review, delete or block access to communications that may harm CCBill, its merchants or third parties. The grounds on which CCBill may take such action include, but are not limited to, actual or potential violations of CCBill's Acceptable Use Policy (AUP). It is your obligation to provide CCBill with accurate and up-to-date information, and failure to provide us with such information could void any Agreement between you and CCBill. We use the information that you provide for such purposes as processing transactions, loss prevention, improving our service, communicating with you, and fulfilling our obligations to you. CCBill’s employees have access to your information on a need to know basis. CCBill will not sell your information to a third party for any reason.

To the best of its ability, CCBill employs the latest and best techniques available for protecting it systems from intrusion by unauthorized individuals, and is constantly upgrading its security as better methods become available. All information is stored behind firewalls and other sophisticated security systems. Our data center is utilizes state-of-the-art physical security measures to prevent unauthorized access to the facility.

CCBill reserves the right to change, modify or amend this policy at any time. CCBill takes privacy matters very seriously, and intends to stay at the forefront of privacy policy and protection matters. We will occasionally update our privacy policy and we will post those updates on this page. You are responsible for revisiting this page to review our privacy policy updates.

What data we collect and how we use it:The CCBill website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and/or third party vendors, which are stored on your device. Our site uses cookies dropped by us or third parties for a range of purposes including but not limited to operate and personalize the website. Furthermore, cookies might be used to collect data that track how you use the site so that we can serve targeted advertising to you.

Data sharing: We will not disclose any data collected by cookies served on our site with any third party entities.

Your choices and opting-out: We recognize how important your online privacy is to you, so we offer the following options for controlling how served cookies affect you:
You can opt out of receiving targeted ads served by us or on our behalf by clicking on the blue icon that typically appears in the corner of the ads we serve or by clicking here. Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to execute this opt out on each browser or device.

To opt out of receiving targeted ads that are based on your behavior across different mobile applications follow the below instructions, for iOS and Android devices:

  • iOS 7 or Higher: Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting.
  • For Android devices with OS 2.2 or higher and Google Play Services version 4.0 or higher: Open your Google Settings app > Ads > Enable “Opt out of interest-based advertising”.

Opting out will not prevent you from seeing ads, but those ads will likely be less relevant because they won’t be tailored to your interests. The ads might, for instance, be randomly generated or based on the web page you are visiting.

Changes to this Privacy Notice will be posted on this page. If we make a material change to our privacy practices, we will post them on this page so please make sure to regularly check for any updates.

If you have any questions about this Privacy Notice or our privacy practices, you can contact us at ccbill@ccbill.com

Questions regarding the information CCBill has stored about you should be in writing, and addressed to:

CCBill, LLC.
2353 West University Drive
Tempe, AZ, USA 85281-7223
Telephone: 1.480.449.7751
Fax: 1.480.449.8801

CCBill EU, LTD.
First Floor,
CC Buildings
Palm Street,
Paola PLA 1411, Malta
Telephone: 1.888.596.9279
v.3; October, 2013