Subscription Billing FAQ

CCBill transactions fees are based on weekly volume as follows:

The CWIE rate is a preferred rate for Merchants who host their site with our partner, Cavecreek Web Hosting.

CCBill EU's acquiring institution is not located in the United States, meaning that processing fees for EU Merchants are slightly higher. If your business is based within the European Union, please add 1.5% to the above processing rate that applies to your volume.

No. Our system is designed to issue and automatically expire usernames and passwords. Please contact us before purchasing any software (such as authenticators) so that we may recommend alternate solutions.

CCBill offers several different options for your check delivery. The cost of these options varies and is subject to change. Generally, if you require delivery of your check by the fastest method, then we suggest using wire transfer. A wire transfer normally takes a few hours, but may take longer. Please check with your bank for the full details about this.

The following table outlines CCBill's delivery options:

CCBill allows you to be in charge of your own pricing. You can change the dollar amounts and subscription details at any time by using the Pricing Admin and Form Admin in the Admin Portal. The only rules are that you may not charge less than $2.95 or more than $99.99 for any given transaction.

Yes. Sites anywhere in the world can use our service, though associated transaction and delivery fees may be higher.

No. CCBill only makes payments in US Dollars.

Yes. We offer various tools and reports that allow you to track all of your transactions in our Admin Portal.

Yes. You can track subaccounts through the Admin Portal.

You can have as many subaccounts as you like.

Subaccounts are used because businesses often have more than one site or business model. By breaking an account into different subaccounts you are better able to keep track of sales and trends.

Yes, CCBill has recently added support for Subscription Tangibles. You can find out more information about Subscription and Recurring Tangible Shipments by clicking here.

CCBill maintains a list of Acceptable Use Policies for your reference.

Yes. CCBill requires a Security Deposit as a way of ensuring that we can pay for any refunds, returns, or chargebacks that may occur for transactions attributed to your account. Essentially we place a percentage of your transactions and place it in reserve for a period of 26 weeks. This reserve is only utilized in the event that the total amount of any refunds, returns, or chargebacks for a particular payment cycle exceeds the funds available in your account for that period.

As an example, let’s say your first week’s transactions total $1000, and your second week’s transactions total $1250. If your holdback percentage is 5%, we will hold back $50 from your first check and $62.50 from your second check. Your payments continue in a similar fashion, but 10 weeks in your transactions total $500 and your refunds total $525. Because we don’t have enough funds on hand to pay for the transactions, we would deduct the remaining $25 from the Security Deposit for your first week’s transactions to cover the refunds.

So, 26 weeks after your first transaction processing week you would receive a credit of $25 (the remainder of that security deposit), and the following week you would receive the security deposit credit of $62.50 for the second weeks transactions. Bear in mind that we will also continue to take out the same percentage for the rolling Security Deposit even though you have begun receiving refunds of previous deposits.

The terms of the Security Deposit are outlined in both the Merchant Terms and Conditions and the Schedule 2 included in your contract.

Yes, Recurring Billing is one of the many payment options available to you as a CCBill Merchant. Recurring Billing allows you to determine an initial payment amount and time frame and a recurring payment amount and time frame appropriate to your offering for up to 99 rebills.

This practice is not allowed. To allow this would open you up to fraud and password trading. Our System is set up to add and delete User Names and Passwords to ensure accuracy and ease of use.

Yes. On the signup page, you will set both the price and the length of membership. For instance, the consumer might be able to choose from Option 1) $29.95 for 3 months, Option 2) $5 for 1 month followed by a monthly rebilling of $15, or Option 3) $99.95 12 months. If the consumer chooses Option 1, their username and password will be active for exactly three months. At the end of three months, their username and password will be removed from the system, and the consumer can re-subscribe, if they like. If the consumer chooses Option 2, (automatic rebilling), then their username and password will stay active either until they cancel the account or until their credit card can no longer be rebilled. At that time, their username and password is deleted from the database, and the consumer may re-subscribe if they choose.