Subscription Billing FAQ
- What is your pricing structure?
- Do I need additional software to use CCBill's software?
- What are the rates and delivery options to have my CCBill check payment sent?
- Can I charge any amount or use only predetermined amounts?
- Can I sell site access through CCBill if my business is outside the U.S.?
- My business is based overseas; can you pay me using my native currency?
- Can I track the transactions on my site?
- Can I track subaccounts on my site?
- How many subaccounts can I have?
- What is a subaccount?
- Can I sell tangible merchandise through CCBill?
- Are there any guidelines I should follow for my site?
- Is there a security deposit?
- Do you provide automatic recurring billing?
- Can I use the same username and password for all consumers?
- Can I set up my site to offer unlimited access for a predetermined length of time, such as 1 month, 1 week, or 1 year?
CCBill transactions fees are based on weekly volume as follows:
The CWIE rate is a preferred rate for Merchants who host their site with our partner, Cavecreek Web Hosting.
CCBill EU's acquiring institution is not located in the United States, meaning that processing fees for EU Merchants are slightly higher. If your business is based within the European Union, please add 1.5% to the above processing rate that applies to your volume.Back to the top
CCBill offers several different options for your check delivery. The cost of these options varies and is subject to change. Generally, if you require delivery of your check by the fastest method, then we suggest using wire transfer. A wire transfer normally takes a few hours, but may take longer. Please check with your bank for the full details about this.
The following table outlines CCBill's delivery options:
CCBill allows you to be in charge of your own pricing. You can change the dollar amounts and subscription details at any time by using the Pricing Admin and Form Admin in the Admin Portal. The only rules are that you may not charge less than $2.95 or more than $99.99 for any given transaction.Back to the top
Yes. Sites anywhere in the world can use our service, though associated transaction and delivery fees may be higher.Back to the top
No. CCBill only makes payments in US Dollars.Back to the top
You can have as many subaccounts as you like.Back to the top
Subaccounts are used because businesses often have more than one site or business model. By breaking an account into different subaccounts you are better able to keep track of sales and trends.Back to the top
Yes. CCBill requires a Security Deposit as a way of ensuring that we can pay for any refunds, returns, or chargebacks that may occur for transactions attributed to your account. Essentially we place a percentage of your transactions and place it in reserve for a period of 26 weeks. This reserve is only utilized in the event that the total amount of any refunds, returns, or chargebacks for a particular payment cycle exceeds the funds available in your account for that period.
As an example, let’s say your first week’s transactions total $1000, and your second week’s transactions total $1250. If your holdback percentage is 5%, we will hold back $50 from your first check and $62.50 from your second check. Your payments continue in a similar fashion, but 10 weeks in your transactions total $500 and your refunds total $525. Because we don’t have enough funds on hand to pay for the transactions, we would deduct the remaining $25 from the Security Deposit for your first week’s transactions to cover the refunds.
So, 26 weeks after your first transaction processing week you would receive a credit of $25 (the remainder of that security deposit), and the following week you would receive the security deposit credit of $62.50 for the second weeks transactions. Bear in mind that we will also continue to take out the same percentage for the rolling Security Deposit even though you have begun receiving refunds of previous deposits.
The terms of the Security Deposit are outlined in both the Merchant Terms and Conditions and the Schedule 2 included in your contract.Back to the top
Yes, Recurring Billing is one of the many payment options available to you as a CCBill Merchant. Recurring Billing allows you to determine an initial payment amount and time frame and a recurring payment amount and time frame appropriate to your offering for up to 99 rebills.Back to the top
This practice is not allowed. To allow this would open you up to fraud and password trading. Our System is set up to add and delete User Names and Passwords to ensure accuracy and ease of use.Back to the top
Yes. On the signup page, you will set both the price and the length of membership. For instance, the consumer might be able to choose from Option 1) $29.95 for 3 months, Option 2) $5 for 1 month followed by a monthly rebilling of $15, or Option 3) $99.95 12 months. If the consumer chooses Option 1, their username and password will be active for exactly three months. At the end of three months, their username and password will be removed from the system, and the consumer can re-subscribe, if they like. If the consumer chooses Option 2, (automatic rebilling), then their username and password will stay active either until they cancel the account or until their credit card can no longer be rebilled. At that time, their username and password is deleted from the database, and the consumer may re-subscribe if they choose.Back to the top