When a check has not been received and it has been more than 10 business days since the check was mailed out, a Stop Payment can be placed on the check so that we may re-issue funds. A $20 fee will be assessed to your account when a stop payment is placed to cover fees charged by our bank for processing the stop payment.

Please contact Client Support via phone or email so that we place a stop payment on the check. The funds will be reconciled back into your account and will be re-issued the following billing cycle.