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CCBill Knowledge Base .: Clients .: CCBill Admin System .: Troubleshooting .: I noticed a problem in the Admin System, how can I report it?

I noticed a problem in the Admin System, how can I report it?

To report a bug in the Admin system:

  1. Click the Report Bug Icon which can be located on the upper right side of every screen in the Admin system.
  2. Select Bug Submissions from the Category: drop down tab.
  3. Enter the following information:
    • The page the error occurred on (you may copy/paste the URL or enter the path to get to the page, such as Tools>Account Admin>Account Maintenance).
    • The error message you received (if applicable).
    • A detailed description of what you were doing when you received the error.
    • The name of the operating system you were using, Windows, Mac, UNIX, etc, when you received the error.
    • The name of the browser you were using (Internet Explorer, Safari, Firefox, etc) and the version number.
  4. Click Submit Bug.

You will receive a confirmation when the bug has been received.

**Please Note: Always click the icon from the area of the system where you are having the problem.


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