Client Support

CCBill Client Support Center - Manuals and Guides

CCBill creates and maintains several Manuals, User's Guides, and Quick Start Guides that are intended to help you with setting up aspects of the CCBill service. Manuals and Guides differ from help in that they attempt to explain full services and/or products instead of simply walking you through a specific task.

Client Manuals and Guides

Admin Portal User's Guide A User's Guide developed to help you get around the new CCBill Admin Portal and highlighting new Navigation Features.
Background Post User's Guide Advanced Feature: The Background Post allows clients to pre-fill consumer information and send variables to CCBill through the Sign Up Form.

Data Link Extract System

Advanced Feature: Details the use of the Data Link Extract system which allows clients to access raw transaction data from CCBill's database using CGI scripts.

Dynamic Pricing

Advanced Feature: Documentation pertaining to the use of Dynamic Pricing.
JPost Local Advanced Feature: This document outlines the JPost Local system and its interaction with the User Management System.
Subscription Management (CGI) User's Guide Advanced Feature: Discusses using APIs to manage consumer subscriptions.
Subscription Management System Addendum A: Cancel Subscription NEW!! Advanced Feature: Document discusses additional functionality added to the SMS system used to cancel subscriptions.
Subscription Management System Addendum Tangibles NEW!! Advanced Feature: Document discusses additional functionality added to the SMS system used to create subscriptions for Tangible items.
Client Driven Settlement Addendum to Subscription Management (CGI) Advanced Feature: An addendum to the Subscription Management document above that details the Client Driven Settlement feature.
Managing Multiple Products Advanced Feature: Managing multiple products including Pay Per View and Video on Demand.
Subscription Upgrade System Advanced Feature: Subscription Upgrade enables CCBill clients to upgrade a consumer subscription from one subscription type to another. This manual describes the process.
Dynamic Upgrades Addendum to Subscription Upgrade System Advanced Feature: Addendum to the Subscription Upgrade System document above, detailing the Dynamic Upgrades feature.
One-Click Upgrades Addendum to Subscription Upgrade System Advanced Feature: Addendum to the Subscription Upgrade System document above, detailing the One-Click Upgrades feature.
Traffic Manager: SegPay Integration Setup guide for integrating SegPay as a payment processor within CCBill Traffic Manager.
Traffic Manager: Epoch Cascade Integration Setup guide for integrating Epoch as a payment processor within CCBill Traffic Manager.
Traffic Manager Quick Start Guide Quick Start Guide to setting up basic configurations in CCBill Traffic Manager.
Traffic Manager: User's Guide Advanced setup guide and user's manual for Traffic Manager.
CCBill Custom Forms Guide A Guide to Creating Custom Payment Pages for your account. This guide outlines the process of requesting and submitting custom forms for your account.
Using Google™ Analytics with CCBill NEW!! This document discusses how to use add your Google™ Analytics tracking code to your CCBill forms in the CCBill Admin Portal.

Sponsor WMS User's Manual

User's manual for the new Web Marketing System--Client version.
Sponsor WMS Quick Start Guide A Quick Start Guide for previous users of CCBill's Affiliate Program, now known as WMS. This guide will quickly get you up to speed with the new terminology, features, and use of the new WMS Sponsor Admin.
CCBill WMS Web Services Link Code Generator Guide A Guide to adding a Link Code Generator for WMS programs to your site.
CCBill Guide to Reconciling Affiliate Payouts for WMS Sponsors A guide meant to help Sponsors reconcile their Affiliate Payouts for transactions to weekly payout checks.
Concurrent Use of CCBill's WMS and Original Affiliate System (Affiliate Guide) Sponsors are being given the opportunity to return to the Original Affiliate System if they choose. This guide discusses various Sponsor scenarios and the appropriate actions to take in order to complete their transitions.

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Affiliate Manuals and Guides

Affiliate WMS Link Code Construction Guide A guide detailing the new Link Code construction method for those affiliates who wish to build their own links outside of the Affiliate Admin.

Affiliate WMS User's Manual

User's manual for the new Web Marketing System--Affiliate version.

Affiliate WMS Quick Start Guide

A Quick Start Guides for previous users of CCBill's Affiliate Admin System, now known as WMS. This guide will quickly get you up to speed with the new terminology, features, and use of the new WMS Affiliate Admin.
Affiliate Next Steps Resource Card After a Sponsor converts to WMS Affiliates have some choices to make. This Quick Reference Card will help guide Affiliates through the "Now what should I do?" phase after you Sponsor converts and to help you decide if you want to convert as well.
Concurrent Use of CCBill's WMS and Original Affiliate System (Affiliate Guide) Sponsors have been given the opportunity to return to the Original Affiliate System if they choose. This guide discusses various Sponsor scenarios and the appropriate Affiliate response to the Sponsor's chosen action.

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